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FAQs
Frequently asked questions about our online store and gallery shop, membership etc.
Universal Tickets
What is a Universal Ticket?
Do I need to purchase a Universal Ticket in advance?
How will I receive my Universal Ticket?
Are there any booking fees?
Can tickets be refunded in they aren't used?
I'm a Sainsbury Centre Member, do I need a ticket?
I'm an ICOM, MA or Art Fund Member, do I need a ticket?
Do I need a Universal Ticket to visit the Shop or Cafe?
Sainsbury Centre Online Shop
Do you ship internationally?
How do I know my order has been placed?
When will my order be sent?
How much is delivery?
Can I click and collect?
Can online orders be cancelled or amended?
Can I return part or all of my order?
What should I do if I have received a faulty or damaged item?
How do I receive my Sainsbury Centre Membership discount when shopping online?
I saw something in store, but can't find it online. Can you help?
Sainsbury Centre Gallery Shop
What are the opening hours for the shop?
Can I return my purchase at the shop?
Is the shop accessible?
Do I need a Universal Ticket to visit the shop?
How do I receive my Sainsbury Centre Membership discount when shopping in store?
Membership
Can I purchase or renew Membership online?
Can I purchase Membership as a gift?
How do I receive my Membership discounts online or in store?
Do you offer UEA or NUA Staff and Student Membership?
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